TECH RUDRAUM PRIVATE LIMITED believes in helping its customers as far as possible,
and has therefore a liberal cancellation policy. Under this policy:
1. Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been
communicated to the
vendors/merchants and they have initiated the process of shipping them.
2. TECH RUDRAUM PRIVATE LIMITED does not accept cancellation requests for perishable items
like flowers, eatables etc. However, refund/replacement can be made if the customer establishes
that the
quality of product delivered is not good.
3. In case of receipt of damaged or defective items please report the same to our Customer Service
team.
The request will, however, be entertained once the merchant has checked and determined the
same at his
own end. This should be reported within 7 Days days of receipt of the products. In case
you feel that the
product received is not as shown on the site or as per your expectations, you must
bring it to the notice of
our customer service within 7 Days days of receiving the product. The Customer
Service Team after
looking into your complaint will take an appropriate decision
4. In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the TECH RUDRAUM PRIVATE LIMITED, it’ll
take 6-8 Days days for the refund to be processed to the end customer